FAQs
Can I purchase items not listed on your site?
Can I purchase items not listed on your site?
If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. Please contact at HVACPSupplyDepot@gmail.com.
Do you drop ship?
Do you drop ship?
Most orders will ship directly from either our warehouse in Pottstown, Pennsylvania however, we will sometimes drop ship if a supplier has an item available and it will get to you faster.
Do you ship internationally?
Do you ship internationally?
No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.
Can I place an order outside of your office hours?
Can I place an order outside of your office hours?
Yes. Orders can be placed online 24 hours a day.
What if I am Tax Exempt?
What if I am Tax Exempt?
If you have a valid government issued Tax Exempt form or Resale Certificate, we can honor your request. Please contact us at HVACPSupplyDepot@gmail.com to ensure you are not charged Sales Tax.
Please note: You will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.